Unopened items can be submitted for a full refund within 30 days of purchase. Prior authorisation is to be obtained to ensure the rebate.
Items of which the seal appears to be broken or open packages will not be accepted for refund or exchange(replacement).
You will receive your refund within four weeks of submission to your shipper.
It is the responsibility of the customer to obtain a receipt from Post Office when returning an item as we cannot be held responsible for non-delivery.
Refund will not include any postage incurred in returning the parcel.
If you received a damaged item, a image should be sent to us as soon as possible to avoid lapsing the 30-day refund period.
Damaged item's need to be returned to us via a prepaid postage label for inspection under Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 prior to a refund being issued.
Fragrances will not be refunded or exchanged due to personal dislikes post purchasing if used, but if it is a matter of quality (such as presumed loss of scent) the product will be sent to the manufacturer for analysis, before considering any refund or exchange.
Missing items need to be reported within 14 days of expected arrival. After this time missing items can no longer be investigated.
Items returned to us due to incorrect address details will be refunded in full, minus the original postage cost.
