Returns and Exchange

  • Unopened items can be submitted for a full refund within 30 days of purchase. Prior authorisation is to be obtained to ensure the rebate.
  • Items of which the seal appears to be broken or open packages will not be accepted for refund or exchange(replacement).
  • You will receive your refund within four weeks of submission to your shipper.
  • It is the responsibility of the customer to obtain a receipt from Post Office when returning an item as we cannot be held responsible for non-delivery.
  • Refund will not include any postage incurred in returning the parcel.
  • If you received a damaged item, a image should be sent to us as soon as possible to avoid lapsing the 30-day refund period.
  • Fragrances will not be refunded or exchanged due to personal dislikes post purchasing if used, but if it is a matter of quality (such as presumed loss of scent) the product will be sent to the manufacturer for analysis, before considering any refund or exchange.